Hi i did buy Anno 2070 complete edition from Uplay store yesterday. Installation and downloding the game work fine. But when i start it and after the aouto patcher was completed, it tells me to write in my serial nubmber which i did not get. So i did go and check where you can se your keys on your Uplay luancher and it tells me that 'Uplay does not store key information for this conten' I can see in the forum that i am not the only one so please Ubisoft you need to fix this problem fast or at least take away Anno 2070 complete edition temporarily from your store if people that buys it can't play the game.
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Ps sorry that my english is not great it's my second language. Thanks for replying to my post 1. I have brought Anno 2070 Complete Edition on Sunday and tried to find the key using account information - my games but it states that 'Uplay does not store key information for this content'. My order history appears blank for some reason although I have bought Watch Dogs and Rainbow 6 siege and also the Anno 2070 through uplay 2. I'm using the same username on uplay 3.
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I have had uplay for quite a while probably 4-5 years but I'm not sure (also I have a unique identifier) I got Settlers 7: Path to a Kingdom around launch. By the way I looked at an older post and it showed the confirmation email provided the activation code for the game but the email system I presume has since been updated without consideration for older games. Hi there, thanks for reporting. We are currently investigating this issue, but will need your help: 1. Have all of you recently bought the Complete Edition and is this the first time you tried to play the game?
Or did it work before? Are you using the same username here and in Uplay? Have you used Uplay for a longer time, or are you using a new account? Thanks for your help. Ubi-Cerisino I've also got the exact same problem! Just bought Anno 2070 complete yesterday and until now still don't receive my serial number any where (from confirmation mail to UPlay's game list page which shows my other games' serial numbers like AS3).
And in response to the above question: 1. Yes, I've RECENTLY bought the complete edition (13/June/2016) and FIRST time I tried to play the game. Yes, same username here in UPlay (upupup2011) 3. UPlay started June/201 5, so only one year. And yes, I've changed my username and email address within this one year. But I've always use 'this account'.
Although the username & email have been changed once. Some clues 1. UPlay Transaction History on the date I bought Anno 2070 Complete is BLANK. UPlay desktop client (windows) - 'account information' for game list - Anno 2070 shows 'UPlay does not store key information for this content' 3.
The UPlay Shop - order history - Anno 2070 didn't show any info about serial number (Also the confirmation mail does NOT show any serial number either). Many thanks for your great support Ubi-Cerisino! In response to the above question: 1. Yes, I've RECENTLY bought the complete edition (14/June/2016) and FIRST time I tried to play the game. Yes, same username here in UPlay (Judg3men0t) 3.
UPlay started 10 January 2014, have the same legacy identifier as my username still Some clues 1. UPlay Transaction History on the date I bought Anno 2070 Complete is BLANK. UPlay desktop client (windows) - 'account information' for game list - Anno 2070 shows 'UPlay does not store key information for this content' 3. The UPlay Shop - order history - Anno 2070 didn't show any info about serial number (Also the confirmation mail does NOT show any serial number either). Many thanks for your great support Ubi-Cerisino! MY SUPPORT TICKET REFERENCE NUMBER: 03378019. Hi there, thanks for reporting.
We are currently investigating this issue, but will need your help: 1. Have all of you recently bought the Complete Edition and is this the first time you tried to play the game? Or did it work before? Are you using the same username here and in Uplay? Have you used Uplay for a longer time, or are you using a new account? Thanks for your help.
Ubi-Cerisino 1. Yes i did bought it 2016/06/12 and yes it's my first time with it.
Yes is use the same username 3.i have had this account from September 2015.
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